FAQs


How long will it take for my product to be delivered?

We estimate 10 business days for shipping.

Due to unforeseen circumstances, please allow additional days for delays that can occur from: public holidays, custom delays, postal/transport strikes and the like.

 

How much charge can I expect from Dubleup’s credit card sized power bank?

Depending on the phone you have, the charge you will receive will vary. 

If you plug in Dubleup's credit card sized power bank to charge your phone and don't use your phone while it's charging, your phone will charge up to 100%. (E.g. If your phone is on 5% battery and you plug in the power bank and don't use your phone your phone will charge back up to 100%) 

If you plug in Dubleup's credit card sized power bank to charge your phone and use your phone while it's charging, then you will receive charge in a range between 30-60% (depending on the phone and/or device being charged). (E.g. If your phone is on 20% and you plug in the power bank and use your phone whilst it's charging, your phone will charge up to 60%). 

Note: the percentages quoted are estimates and require some room for error.

How can I return my product bought at dubleup.com?

Visit dubleup.com/pages/legal – returns policy for further information.

 

How long do I have to return an item?

Items can be returned to Dubleup within 14 calendar days of receipt of item(s).

 

Can I exchange my item(s) for something else?

Dubleup does not have an upgrade or exchange policy. However, you have the option of receiving a refund for the full amount of the original purchase price with proof of purchase, e.g. invoice.

 

Will you accept a return from one of your retail partners?

We do not offer returns or refunds on products bought from retailers or 3rd party retailers.

 

I have a question about my product. Who do I contact?

For general enquiries about Dubleup’s products, either fill in the contact form located on the website or alternatively email info@dubleup.com

 

How do I know when my Dubleup power bank is fully charged?

Dubleup’s credit card sized power bank is charged from the factory and ready for use.

 

How do I maximize the charge from the power bank?

When you plug in the power bank to your phone, you will get the most charge from it if you don’t use your phone at the same time. If you use your phone at the same time, the power bank will still charge your phone, however, it wont provide the same amount of power as not using it.

 

How do I charge Dubleup's Power Card? 

Simply plug the micro-USB to USB cord (provided in the box) into the Power Card, the USB will then be plugged into any computer or wall outlet. 

 

Can I charge my iPad or Tablet? 

Yes you can, although it will charge the device at a slow speed. 

 

Do you Supply a tracking number when my order goes out? 

Yes, All shipments will be provided with a tracking number and an email will be sent to you with the information.